Join an award-winning nonprofit that helps create kind, confident, and curious kids through nature-based outdoor adventures.
Are you looking to utilize your amazing customer service and organizational skills to help support a small but quickly growing nonprofit? Schoolhouse of Wonder is looking to grow our administrative team with an integral member who will work closely with camp families and all Schoolhouse staff to help facilitate getting kids outside (all from the comfort of your home).
Schoolhouse of Wonder is looking for experienced and dedicated staff who are passionate about their work, who are committed to Schoolhouse’s mission and values, and who value diversity, equity, and inclusion.
The Customer and Program Support Specialist will provide administrative and project support ensuring the smooth operation of the customer experience and program operations.
As a Customer and Program Support Specialist, you’ll be spending your time:
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- Creating a positive environment through interactions with parents, prospective parents, shareholders, and Schoolhouse staff;
- Providing administrative support through calendar coordination, mailing, research, and other projects;
- Assisting administrative and program staff in different data-driven projects;
- Maintaining our CRM database, emailing and photo platforms, and website as needed;
- Partnering with the Administrative Director and/or program staff to help facilitate customer relationships and programs (ie. awarding and facilitating scholarships).
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This is a year-round position beginningMarch 2024.
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An Administrative and Program Support Specialist sets the tone for Schoolhouse for staff and families.
An Administrative and Program Support Specialist takes pride and joy in providing a human-centered customer service experience . These individuals can partner energy with patience and responsibility with fun.
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General Responsibilities
Customer and Program Support Specialists are are expected to:
Customer Service
- Create a positive environment for interactions while responding to first-line emails and calls from parents, prospective parents, and other stakeholders.
- Successfully and consistently use customer interaction tracking systems.
- Loop in appropriate coworkers for higher level inquiries or issues.
Office Administration
- General administrative support and office management including calendar coordination, mailings, research, and other projects.
- Assist program staff with reports, program supplies, and logistics.
- Assist in different data-driven projects including data entry, analysis, and reporting.
- Assist with the maintenance of our CRM database, emailing platform, photo platform, and graphic design software.
- Assist with organizational inventory and supplies.
Program Support
- Maintain proper support for programs to run smoothly.
- Assist with camp registration forms, folders, medical forms, sign-in/out sheets, etc.
- Purchase materials as needed in support of program staff.
- Assist in the creation of photo galleries as needed.
Information Technology
- Assist in maintenance of website information.
Other duties as assigned.
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Please Apply If You…
- Have a college degree, or equivalent combination of education and experience,
- Are committed to Schoolhouse’s mission and values,
- Have exceptional customer service skills, including ability to respond with a high degree of urgency and resourcefulness to the needs and requests of customers, community partners (and staff as needed). Emulate competence, patience, calm.
- Have administrative experience with project management and office operations
- Exhibit willingness and ability to adjust to changing conditions and priorities. Superior organizational, project management, time management skills, with the ability to successfully handle multiple priorities simultaneously.
- Are self-motivated and proactive, exercise sound judgment, lead by example, and enjoy both independent and team projects. Ability to work independently and follow through on tasks with minimal supervision.
- Have extraordinary attention to detail, accuracy, and high-quality work in a growth-oriented, fast-paced environment.
- Exhibit strong relationship management skills, demonstrate respect for co-workers and have a proven ability to work well with various personalities.
- Are kind, curious, and confident with a “can-do” attitude
- Have exceptional mentoring skills, including effective communication, enthusiasm, resourcefulness, positive attitude, and patience
- Have great verbal, interpersonal, and listening communication skills
- Desire a cooperative, team-oriented work atmosphere as well as the ability to work independently and follow through on tasks with minimal supervision, take initiative, and solve problems
- Are able and willing to accept and effectively act on feedback and guidance
- Take your work seriously but yourself, not so much
[/one_half]We require current pediatric and adult CPR and First Aid certification by the first day of work. We accept certifications from the American Red Cross, American Heart Association, or American Safety and Health Institute (ASHI).
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Bonus points (or at least a high-five) if you have…
- Experience working with diverse populations
- Experience working at a nonprofit
- English/Spanish bilingual fluency
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Evaluation
The Customer and Program Support Specialist will report to the Administrative Director and will receive feedback throughout the year with a formal evaluation annually.
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Office Location, Hours, Travel
Our programming occurs on the ancestral, traditional, and contemporary land of the Eno, Lumbee, Sappony, Shakori, Occaneechi, and Tuscarora peoples. https://native-land.ca/
The work of the Customer and Program Support Specialist is typically performed both remotely and at our program sites. This position will perform the majority of their work remotely but may work at any of our program locations.
- West Point on the Eno, 5101 N. Roxboro, Durham, NC
- Umstead State Park, 2100 N. Harrison, Cary, NC
- Brumley Forest, 3223 New Hope Church Rd, Chapel Hill, NC
- Harris Lake County Park, 2112 County Park Dr, New Hill, NC
Hours are dependent on organizational needs, vary by season, typically total between 32 hours and 60 hours per week, depending on the season, and range from 7:00a – 6p Monday through Friday, with the occasional weekend, evening, and/or overnight work requirements.
This is a full-time, hourly, non-exempt, “at will” position that reports to the Administrative Director.
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Compensation
The wage range for this position is $18-20/hour, commensurate with experience.
Benefits Include:
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- Schoolhouse of Wonder provides 100% paid health insurance
- A Professional Development Stipend
- An annual Gear Stipend
- Paid Time Off
- Paid Holidays
- Participation in Schoolhouse of Wonder retirement plan
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Application Instructions
The Customer and Program Support Specialist position is open until filled. Only complete applications will be reviewed.
A complete application includes:
- Please include a cover letter that explains your interest in working as the Customer and Program Support Specialist at Schoolhouse of Wonder (maximum one page). Please include your email and phone number.
- Your resume (maximum one page). Do not include photos of yourself on your resume.
- Please include your cover letter and resume as one document to upload.
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Current certification in CPR and First Aid, up-to-date COVID vaccinations, and a successful background check are required before work can begin. Schoolhouse will pursue both indicated and non-indicated references.
Qualified women, minorities, and bilingual candidates (English/Spanish) are encouraged to apply. We are fully invested in creating a supportive environment for all marginalized groups including women, people of color, and LGBT+ people by promoting community collaboration within our organization.
Schoolhouse of Wonder is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, sex, disability, national or ethnic origin, or sexual orientation.
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About Schoolhouse of Wonder
Founded in 1989, Schoolhouse of Wonder’s mission is to create kind, curious, and confident kids through nature-based outdoor adventures. We seek to achieve this mission through year-round, outdoor day camps, curriculum-aligned field trips, and leadership training for teenagers.
These core values guide our behavior and help us make decisions:
- We model and teach self-awareness and empathy
- We celebrate individuality; Different is just different
- Everyone deserves to be witnessed, heard and respected
- In nature, we’re all students
- Life should be filled with adventures and a sense of wonder
- We send every kid home dirty, tired and happy
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